General Terms & Conditions

These are the general terms and conditions, which apply to your purchase of goods from New Elements Shop Online through our website at newelementseg.com.

It is available on the New Elements website.

New Elements Shop Online, when we talk about New Elements in these terms and conditions, we refer to it by using the pronoun “we,” and its derivatives. When we use the pronoun “you” and its derivatives, we mean a user shopping from New Elements and buying its products.

In addition to these general terms and conditions, there are other important legal conditions concerning the Return Policy and Cancellation Policy.

To agree to these general terms and conditions means your approval and your commitment to the Return Policy and Cancellation Policy, which are all part of a legally binding contract between you and us.

You must read these general terms and conditions, Return Policy, and Cancellation Policy carefully before buying anything from New Elements Shop Online.

We reserve the right to change the general terms and conditions, Return Policy, and Cancellation Policy at any time.

Any changes in terms and conditions will apply to all new orders after posting the changes on the New Elements Shop Online page. You should review the general terms and conditions, Return Policy, and Cancellation Policy posted on the New Elements Shop Online page before each request.

If you have any questions concerning these general terms and conditions, Return Policy, Cancellation Policy, products, or “New Elements Shop Online,” please contact us and talk to one of our representatives at this number: +201505408788.

Information about “New Elements Shop Online” and our products

Using our website (even without buying any of our products) means your approval and commitment to these terms and conditions. We strive to ensure the accuracy and validity of all information contained on the New Elements website, including product descriptions and prices, at all times. However, errors may occur. We shall try to correct all errors and information on the New Elements website as soon as possible; if we find that this error has any impact on your order, we shall try to inform you. You should keep in mind that “New Elements Shop Online” provides a different shopping experience than buying from the physical store. You have to be aware of:

Colors

Colors of products shown on the website depend on many factors—including display settings used on the site; product shapes and sizes may appear different in reality than on the screen. We provide dimensions and measurements with the descriptions of products; it is your responsibility to ensure that the actual size of each product fits your purpose.

Photos

Photos on the website are for illustration purposes only. In order to obtain an accurate description of any product and its details, you should read the product description listed.

All products

All products depend on availability in stock, which means the inability to meet your order in case of its absence. Products shown for sale are subject to discontinuation either online or in stores at any time. It is our responsibility, in such cases, to refund any amount you have paid for products you did not receive.

Promotion offers and products

Promotion offers and products on the New Elements website may not be available in stores and vice versa. Our product prices on our website are the same as those listed in our stores. However, you may find a difference in price, when there are different promotions in stores or on our website.

Validity of information

New Elements assumes the validity of information provided by the customer; the customer, in return, is held responsible for the accuracy of their personal information and data required to complete the purchase. The customer assumes responsibility in case they provide any incorrect information. New Elements shall not be responsible if otherwise happens.

Protection

We shall do our best to keep our website free from viruses; you must use appropriate programs and software for detecting viruses and any other malicious content online on your computer or smartphone. Be cautious! You may encounter many pseudo New Elements websites, which may seem similar to the official website and claim to sell our products. New Elements is not responsible for any fraud or fraudulent attempts by other websites. The official New Elements website is: newelementseg.com.

Available Services

We have the right at any time to modify, discontinue, or stop selling any of our products or services, including online shopping, either temporarily or permanently, with or without prior notice. In case our service stops after payment, we shall refund you, in accordance with the Return Policy.

Security

It is your responsibility to ensure the confidentiality of your login and password, and all other data related to your account at all times. You agree to notify us as soon as you know about any suspected or existing risk to the security of your account.

Eligibility to order and purchase our products

Unless you are 18 years old or older, you may not purchase from New Elements. The delivery address must be in Egypt. You should provide a valid email address and a cell phone number through which you can be easily contacted. All products sold by “New Elements Shop Online” are for personal use only; none of these products are authorized for commercial or industrial use unless explicitly stated.

Order to purchase products

Both your act of assigning the webpage and your personal email are considered confirmation of your final order sent to New Elements Shop Online. Please pay attention when placing your order, since you may not be able to modify or add more products after we send you your confirmation email. If you wish to modify your order after you complete your purchase, additional costs may apply. Purchase requisition approval contains the product details you have ordered, the total cost including delivery, assembly, and the order number. You should print a copy of these general terms and conditions, along with the Return Policy and Cancellation Policy, and keep them in a safe place. You will need to refer to this data when you contact us.

Acceptance of the purchase order

Although we hope to provide all products ordered, we reserve the right, in our sole discretion, without providing any reasons, to reject any purchase order at any time (prior to delivery of your order). In case we refuse your order, we shall notify you as soon as possible and refund any amount owed.

Payment

You may pay for the products that you purchase in any way. We shall collect the amount to be paid from your card at the time you submit the purchase order. We shall contact you if we run into any trouble collecting the amount of the purchase. Collecting the order value does not mean acceptance of the purchase. In the event of non-acceptance of your order, you will be refunded the full amount as soon as possible (within three working days of the notice of rejection). We are responsible for the refund to your bank. The date of refund to your credit card may differ according to your bank (it may take from one business day to three weeks). If you cancel your installment service, New Elements will not be responsible for any assembly fees that may be incurred by the credited bank. (Please check with your bank).

Prices

All prices listed on “New Elements Shop Online” do not include delivery or assembly fees outside Cairo. Delivery and assembly fees will be added to the total price of your order according to the following paragraph. In most cases, the delivery fees that you paid are those provided by “New Elements Shop Online” when you placed your order. Delivery fees will be calculated according to your location, measurements, weight, size, nature, and the value of your product.

Product availability

Although we constantly check the accuracy of our stock on “New Elements Shop Online” and its compatibility with the physical inventory in our warehouse, errors may occur. If we discover any stock error with any product you ordered, we shall inform you as soon as possible.

Delivery & assembly

• Delivery of any defective product will be replaced after collecting the product.
• Request for rescheduling delivery & assembly can only be postponed. This request should be sent 5-7 days prior to the date and will be moved to the next available slot.